
Guest Experience
Consent
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WHAT TO EXPECT

WHAT TO EXPECT

WHAT TO EXPECT
Although we are a results driven skin clinic in Calgary, we believe you don't need to compromise on relaxation to get results. You get the skin clinic results without feeling like you are at the medspa.
When you visit, expect a relaxing and rejuvenating atmosphere:
Neo-soul, Jazz, Sax, or some soothing melodies
Comfy Slippers
Private, unwinding lobby
Fresh Towel from the Towel Warmer
Scented Rooms with Notes of Lemongrass, Citrus, and Ouds
Warm Heated Treatment Table
&, if time allows,
Buffet Style Complimentary Refreshments.

REVIEWS
"When it comes to transforming the skin, Sameerah is untouchable. I have never had a better skin experience in my life. I always walk out of my appointment feeling confident and inspired to be my best self. Trust me when I say there is no one better than Sameerah when it comes to achieving clear skin!"
-Toke L
General service & retail policy
At Luxerapy Skin, we strive to provide exceptional skin care services and offer high-quality products to enhance your skincare routine. To ensure a smooth and satisfying experience for both our clients and our team, we have established the following policies:
Appointments:
Scheduling: We recommend scheduling your skin care appointments in advance to secure your preferred date and time. You can schedule appointments by text, through our website, or in person at our facility.
Cancellation or Rescheduling: We understand that unexpected circumstances may arise. If you need to cancel or reschedule your appointment, we kindly request at least 48 hours' notice. Late cancellations or no-shows may be subject to a cancellation fee.
Late Arrival: Please arrive on time for your appointment to ensure that you receive your full allotted treatment time. In the event of a late arrival, your treatment may be shortened to accommodate other scheduled appointments.
Skin analysis and Consent:
Skin analysis: Prior to your skin care service, we will conduct a skin analysis to assess your skin type, address any concerns or sensitivities, and recommend appropriate treatments and products.
Consent: For certain treatments or procedures, we may require your informed consent. We will explain the details, risks, and benefits of the treatment and answer any questions you may have. Your consent is necessary before proceeding with the service.
Product Recommendations:
Personalized Recommendations: Our estheticians may recommend specific skin care products tailored to your individual needs and goals. These recommendations are based on their professional expertise and the information gathered during your consultation.
Product Purchases: Our recommended products can be purchased directly from Luxerapy Skin. We only offer authentic, professional-grade products from trusted brands. If you have any questions or concerns about the products, our team will be happy to assist you.
Product Returns and Exchanges:
Unopened Products: Unopened and unused products can be returned within 14 days of purchase for a full refund or exchange. Proof of purchase is required.
Opened Products: Due to hygiene and safety reasons, opened products cannot be returned or exchanged unless they are defective or have caused an adverse reaction. In such cases, please contact us immediately, and we will assess the situation and provide a suitable solution.
Adverse reactions and allergies:
Disclosure: It is important to inform your esthetician about any known allergies, skin conditions, or sensitivities you may have before undergoing any skin care services or using new products.
Patch Tests: In certain situations, a patch test may be recommended before a treatment or the use of certain products to check for any adverse reactions.
We prioritize your safety and well-being and will take necessary precautions based on the information provided.
Please review and understand these policies before scheduling an appointment or purchasing products from Luxerapy Skin. If you have any questions or require further clarification, our team is here to assist you. By booking any appointment or purchasing products, you are agreeing to all the following terms.
FREQUENTLY asked QUESTIONS
EMAIL Communication
Email Communication: By providing your email address, you consent to receiving emails from Luxerapy Skin for the following purpose.
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Skincare Tips and Advice: We may send you informative emails regarding skincare tips, advice, and recommendations to help you achieve and maintain healthy, radiant skin.
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Promotional Offers: We may occasionally send you emails about exclusive promotions, discounts, or special offers related to our services, products, or events.
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Appointment Reminders: We may send you appointment reminders or notifications to ensure you stay updated with your scheduled appointments and any relevant information.
Frequency of Emails: We strive to maintain a reasonable balance in our email communication. While we want to keep you informed and engaged, we understand the importance of respecting your inbox. On average, you can expect to receive emails from us no more than 4 times a month. However, please note that during special events or time-sensitive situations, the frequency may increase temporarily.
Unsubscribing: If at any time you wish to unsubscribe from our emails, you can do so by clicking the "Unsubscribe" link provided at the bottom of our email communications. Once unsubscribed, you will no longer receive promotional or non-essential emails from us. However, please note that you may still receive transactional emails related to your appointments or other essential communication.
Data Security: We are committed to protecting your personal information. Your email address and any other contact details you provide will be securely stored and will only be used for the purposes outlined in this consent form. We will not share, sell, or rent your information to any third parties without your explicit consent, unless required by law.
Updating Your Information: If there are any changes to your contact information, such as a new email address or phone number, please notify us promptly so we can update our records accordingly.
By providing your consent, you acknowledge that you have read and understood the terms of this email and communication consent form, and you agree to receive emails from Luxerapy Skin as outlined above.
Q: Do you accept walk-ins?
A: No, we do not accept walk-ins. All visits are by appointment only to ensure each client receives dedicated time and attention.
Q: Are consultations required before starting treatments?
A: Yes, all new clients are required to book a virtual consultation. This in-depth skin assessment ensures we fully understand your concerns and can create a personalized treatment plan tailored to your needs. The consultation fee is $250, which is applied towards your treatment plan.
Q: What does my deposit go towards?
A: Your deposit secures your appointment and is applied to the cost of your treatment. This helps manage our schedule and ensures your commitment to the appointment.
Q: How long does it take to see results?
A: While some improvements may be noticeable early on, significant results typically take 3-6 months. Little changes results into bigger, long-lasting improvements. Consistency and adherence to your treatment plan and home care regimen are key to achieving the best results.
Q: Why is there a cancellation/no-show fee?
A: We serve high-level clients who value their time and ours. A cancellation or no-show fee reflects the importance of respecting our time and resources. Late cancellations or no-shows can disrupt our schedule and affect our ability to serve others effectively.
Q: What is skin prep and why do I need it?
A: Skin prep is a mandatory 4-8 week period before advanced treatments such as peels, lasers, or microneedling. During this time, you must use specifically recommended products to ensure your skin is in the best condition to receive treatment and to minimize the risk of adverse reactions. Skin prepping demonstrates your compliance, commitment, and understanding. It prevents complications by ensuring we only perform treatments when your skin is ready to accept them. Skin prep involves finding the perfect balance between hydration and exfoliation. A well-structured skin prep period will enhance results and reduce complications post-procedure. If you can't commit to this, don't expect the best results.
Q: What is the investment involved in your treatments?
A: The investment varies based on your specific treatment plan. Our initial virtual consultation is $250, which is applied to your treatment plan. Maintenance facials range from $200 to $500 depending on the duration and treatments included. Contact us for a detailed breakdown of costs tailored to your needs.
Q: Can I continue using my current skincare products?
A: To achieve the best results and control any complications, we recommend switching to our carefully selected skincare products. Our products are specifically chosen for their efficacy and safety, ensuring optimal results for your skin.
Q: What is your return policy?
A: We do not allow returns under any circumstances. This policy ensures the safety and efficacy of our products, as we cannot guarantee their integrity once they leave our facility. If you have concerns about a product, please discuss them with us during your appointment.
Q: How often should I visit for treatments?
A: The frequency of visits depends on your specific skin concerns and treatment and skin health plan. Most clients visit every 2-3 weeks during the initial phase to ensure optimal results and then continue on with maintenance afterwards.
Q: What should I expect during my first visit?
A: Your first visit includes a physical assessment, progress photos, an introductory facial, personal shopping, and a custom skincare routine. Advanced treatments like peels, lasers, or microneedling are not performed during the first visit as we need a deeper understanding of your skin.
Q: What if I have a reaction to a product?
A: Although very rare, If you experience a reaction to any product, contact us immediately. We will adjust your routine to ensure your skin remains healthy and balanced.
Q: How can I purchase products recommended during my treatment?
A: Recommended products can be purchased directly online. We ensure you have access to the highest quality products to support your skincare journey.
Q: What happens if I stop using the recommended products?
A: Stopping the use of our recommended products can lead to a return of previous skin issues. Consistent use is key to maintaining the results we've achieved together.
Q: What types of skincare issues do you specialize in?
A: We specialize in treating acne, hyperpigmentation, breakouts, ingrown hairs, and overall skin health. Our personalized approach ensures we address your specific skin concerns effectively.
Q: It has been a while since I last got a treatment, what do I book?
A: If it has been over 4 months since we last saw you, please schedule a virtual follow up to get a better recommendation. If it has been less than 4 months, please schedule the maintenance skin treatment.
Chemical Peel
I, hereby acknowledge that I have been informed and understand the following regarding the chemical peel procedure provided by Luxerapy Skin:
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Purpose and Description: Chemical peels are professional skincare treatments that involve the application of a chemical solution to the skin, which exfoliates and removes the outermost layers. The purpose of a chemical peel is to improve the appearance and texture of the skin, reduce fine lines and wrinkles, address hyperpigmentation, acne scars, and promote a more youthful complexion.
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Benefits and Risks: I understand that the potential benefits of a chemical peel may include a more even skin tone, improved texture, diminished fine lines and wrinkles, reduced appearance of acne scars, and overall skin rejuvenation. However, I am aware that there are certain risks associated with the procedure, including but not limited to temporary redness, swelling, peeling, dryness, sensitivity, and the possibility of infection or scarring. In rare cases, allergic reactions or other unforeseen complications may occur.
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Precautions and Contraindications: I have disclosed all relevant medical information, including any known allergies, skin conditions, or medications that may affect the treatment. I understand that certain factors, such as pregnancy, breastfeeding, active cold sores, open wounds, recent facial surgery, or the use of certain medications, may make me unsuitable for a chemical peel. The esthetician has the right to refuse or modify the treatment based on my medical history and condition.
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Procedure Details: The esthetician has explained the procedure details, including the type of chemical peel to be used, the expected sensation during the treatment, and the anticipated downtime and aftercare requirements. I understand that the esthetician will apply the chemical solution to my skin, and I may experience a mild tingling, stinging, or warm sensation. The esthetician will closely monitor the procedure to ensure my safety and comfort.
Aftercare Instructions: I will follow the provided aftercare instructions, which may include avoiding sun exposure, using recommended skincare products, avoiding certain activities or treatments, and applying sunscreen diligently following the chemical peel procedure. I understand that failure to adhere to the aftercare instructions may increase the risk of complications and may affect the results of the treatment. I will also inform the esthetician of any unexpected or prolonged side effects experienced after the treatment.

Some HOUSEKEEPING Stuff
01. Parking: The skin clinic is located in Evanston. There is free street parking right in front of the building. Follow the path to the right of the building until you see the side door
02. Payments: We accept [all major credit cards and cash. No checks please.] All prices shown online are subject to change without notification.
MICRONEEDLING
I hereby acknowledge that I have been informed and understand the following regarding the microneedling procedure:
Purpose and Description: Microneedling is a cosmetic procedure that involves the use of a handheld device with fine needles. The purpose of microneedling is to create controlled micro-injuries on the skin, which stimulates the skin's natural healing response and collagen production. The treatment aims to improve the appearance of fine lines, wrinkles, acne scars, hyperpigmentation, and overall skin texture.
Benefits and Risks: I understand that the potential benefits of microneedling may include improved skin texture, reduced appearance of scars and wrinkles, and enhanced absorption of skincare products. However, I am aware that there are certain risks associated with the procedure, including but not limited to temporary redness, swelling, bruising, discomfort, and the possibility of infection or scarring.
Precautions and Contraindications: I have disclosed all relevant medical information, including any known allergies, skin conditions, or medications that may affect the treatment. I understand that microneedling may not be suitable for individuals with certain medical conditions, such as active acne, eczema, rosacea, open wounds, or a history of keloid scarring. The esthetician has the right to refuse or modify the treatment based on my medical history and condition.
Procedure Details: The esthetician has explained the procedure details, including the duration, the areas to be treated, and the recommended number of sessions for optimal results. I understand that the treatment may involve the application of topical numbing cream and the use of a microneedling device on my skin. The esthetician will follow proper hygiene and sterilization protocols to ensure my safety during the procedure.
Aftercare Instructions: I will follow the provided aftercare instructions, which may include avoiding sun exposure, applying recommended skincare products, and avoiding certain activities or treatments for a specified period following the microneedling procedure. I understand that failure to adhere to the aftercare instructions may increase the risk of complications and may affect the results of the treatment.
Consent for Photography: I give consent for the esthetician to take photographs before, during, and after the microneedling treatment for documentation and evaluation purposes. These photographs will be kept confidential and may be used for professional purposes, such as educational or marketing materials, without revealing my personal identity.
BESPOKE FACIAL
Please read and understand the following information before signing your consent form. This outlines the procedures, risks, and potential benefits associated with receiving a facial treatment from Luxerapy Skin.
Description of Facial Treatment: I understand that the facial treatment I will receive may include cleansing, exfoliation, steam, extraction, massage, mask application, and the use of various skincare products. The specific details of the treatment will be discussed with me before the session begins.
Purpose and Benefits: I understand that the purpose of the facial treatment is to improve the condition and appearance of my skin, promote relaxation, and provide general skincare maintenance. The benefits may include deep cleansing, hydration, improved circulation, and a revitalized complexion.
Risks and Possible Side Effects: I understand that, despite the best efforts and expertise of the esthetician, certain risks and side effects may occur during or after the facial treatment. These include, but are not limited to:
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Skin redness, irritation, or sensitivity
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Allergic reactions to products used
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Breakouts or acne flare-ups due to extraction
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Temporary discoloration or pigmentation changes
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Sensitivity to sunlight or UV rays
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Potential transmission of contagious skin conditions (e.g., cold sores, bacterial or fungal infections)
Precautions and Medical Conditions: I have provided accurate and complete information regarding my medical history, including any skin conditions, allergies, sensitivities, medications, or treatments I am currently undergoing. I understand that it is my responsibility to inform the esthetician of any changes or updates to my medical information before each session.
Homecare Recommendations: I understand that the esthetician may provide recommendations for at-home skincare routines or products. It is my choice whether or not to follow these recommendations, and I am aware that the results may vary based on my compliance and individual skin characteristics.
Consent to Treatment: I voluntarily consent to receive the facial treatment offered by Luxerapy Skin. I understand the nature of the treatment, risks involved, and the potential benefits. I acknowledge that I have had the opportunity to ask questions and have received satisfactory answers.
I release Luxerapy Skin and its representatives from any claims, liabilities, or damages arising from the facial treatment, except those caused by their negligence or intentional misconduct.
Client consent
LASER skin Treatment
I, hereby acknowledge that I have been informed and understand the following regarding the laser skin treatment offered by Luxerapy Skin:
Purpose and Description: Laser skin treatment is a non-invasive procedure that utilizes focused laser beams to address various skin concerns. The purpose of laser treatment is to improve the appearance and quality of the skin by targeting specific issues such as wrinkles, fine lines, sun damage, pigmentation irregularities, acne scars, or vascular lesions.
Benefits and Risks: I understand that laser skin treatment may provide benefits such as improved skin texture, reduced appearance of wrinkles, enhanced collagen production, and a more even complexion. However, I am aware that there are potential risks associated with the procedure, including but not limited to temporary redness, swelling, bruising, blistering, skin sensitivity, pigment changes, scarring, and the possibility of infection.
Precautions and Contraindications: I have disclosed all relevant medical information, including any known allergies, skin conditions, medications, or treatments that may affect the laser treatment. I understand that certain factors, such as pregnancy, recent sun exposure, history of keloid scarring, or active skin infections, may be contraindications for the procedure. The esthetician has the right to refuse or modify the treatment based on my medical history and condition.
Procedure Details: The esthetician has explained the laser skin treatment procedure, including the laser device used, expected duration, and the areas to be treated. I understand that protective eyewear will be provided and must be worn during the treatment to shield my eyes from the laser. The esthetician will ensure proper laser settings and perform the treatment in accordance with established protocols.
Sensations and Discomfort: I understand that during the laser treatment, I may experience sensations such as warmth, tingling, or a mild snapping sensation on the skin. While the procedure is generally well-tolerated, I acknowledge that there might be some discomfort or pain associated with the treatment. The esthetician will make efforts to minimize any discomfort, and I will communicate any excessive pain or discomfort during the procedure.
Aftercare Instructions: I will follow the provided aftercare instructions, which may include avoiding sun exposure, applying recommended skincare products, avoiding certain activities or treatments, and using sunscreen diligently. I understand that failure to adhere to the aftercare instructions may increase the risk of complications and may affect the results of the treatment.
Number of Sessions and Expectations: The esthetician has discussed the recommended number of laser sessions for optimal results based on my specific skin concerns and goals. I understand that individual results may vary, and it may require multiple sessions to achieve the desired outcome. The esthetician has provided information on the expected outcomes and potential limitations of the treatment.
Quick Navigate
MEDIA Release waiver
I hereby grant permission to Luxerapy Skin ("Esthetician") to use photographs or images taken of me for the purpose of marketing and promoting the services provided by the Esthetician. This includes, but is not limited to, print materials, online advertisements, social media platforms, and the Esthetician's website.
I understand and agree to the following terms and conditions:
Ownership: I acknowledge that all photographs and images taken by the Esthetician are the property of the Esthetician. I have no ownership or rights to the photographs or images.
Consent: By signing this waiver, I grant the Esthetician permission to use my photographs or images for marketing and promotional purposes. I understand that my photographs or images may be used in both digital and print media.
Release of Liability: I release the Esthetician from any claims, demands, or causes of action that may arise from the use of my photographs or images, including any claims of defamation, invasion of privacy, or infringement of rights.
Compensation: I understand that I will not receive any financial compensation for the use of my photographs or images. The use of my photographs or images is voluntary, and I waive any rights to compensation or royalties.
Confidentiality: The Esthetician will exercise reasonable care in the use and storage of my photographs or images. However, I understand that no guarantees of confidentiality can be provided, and the Esthetician will not be held responsible for any unauthorized use or disclosure of my photographs or images by third parties.
Revocation: I have the right to revoke this photo release waiver at any time by providing written notice to the Esthetician. However, revocation will not affect any prior uses of my photographs or images.
LASER Hair removal
I, hereby acknowledge that I have been fully informed and understand the following regarding the laser hair removal procedure:
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Purpose and Description: Laser hair removal is a cosmetic procedure that uses concentrated beams of light to target and destroy hair follicles, resulting in the reduction or permanent removal of unwanted hair. The purpose of laser hair removal is to provide long-lasting hair reduction in the treated areas.
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Benefits and Risks: I understand that the potential benefits of laser hair removal may include a significant reduction in hair growth, smoother skin texture, and increased self-confidence. However, I am aware that there are certain risks and potential side effects associated with the procedure, including but not limited to temporary redness, swelling, blistering, pigmentation changes, scarring, and the possibility of incomplete hair removal.
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Precautions and Contraindications: I have disclosed all relevant medical information, including any known allergies, skin conditions, medications, or recent sun exposure that may affect the treatment. I understand that laser hair removal may not be suitable for individuals with certain medical conditions, such as active infections, open wounds, sunburns, or a history of keloid scarring. The esthetician has the right to refuse or modify the treatment based on my medical history and condition.
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Procedure Details: The esthetician has explained the procedure details, including the duration, the areas to be treated, and the recommended number of sessions for optimal results. I understand that laser hair removal involves the use of a laser device that emits intense pulsed light (IPL) or laser beams on the targeted areas of my skin. The esthetician will adjust the settings based on my skin type, hair color, and hair texture to ensure safe and effective treatment.
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Sensations and Discomfort: I acknowledge that during the laser hair removal procedure, I may experience sensations such as mild heat, tingling, or snapping sensations on my skin. The intensity and discomfort level may vary depending on the treatment area, my pain tolerance, and other individual factors. The esthetician will take necessary measures to minimize discomfort, such as using cooling devices or topical numbing agents if deemed appropriate.
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Aftercare Instructions: I will follow the provided aftercare instructions, which may include avoiding sun exposure, applying recommended skincare products, refraining from certain activities or treatments, and maintaining proper hygiene for a specified period following the laser hair removal procedure. I understand that failure to adhere to the aftercare instructions may increase the risk of complications and may affect the results of the treatment.
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Patch Test: I understand that a patch test may be performed prior to the full treatment to assess my skin's reaction to the laser. The patch test helps determine the appropriate laser settings and evaluate any adverse reactions or sensitivities that may arise.
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Potential Additional Sessions: I understand that laser hair removal may require multiple sessions to achieve the desired results. The number of sessions needed depends on various factors, including hair density, hair growth cycle, and individual response to the treatment. The esthetician will provide recommendations based on my specific needs and goals.